California Wraparound County Plan Approval and Provider Certification Portal
Instructions
The Portal is able to be saved and revisited over time.
Users can navigate using either:
- the Previous, Next or Save buttons at the bottom of each page
- the numbered icons at the top and bottom of each page.
Users progress on a page is saved:
- automatically every 30 seconds, if an edit has been made on the page
- when a user clicks Save, Next, or Previous at the bottom of the page
- when a user clicks on one of the numbered icons at the top and bottom of each page
The 10 sections in the Portal match the 10 sections in the California Wraparound Standards. Each Standard is followed by requirements. The user will complete the following steps:
- Check the box next to each requirement.
- In the Description of Practice field, provide a clear and concise description of how each requirement is implemented in the provider organization or county. Label entries (a., b., c., etc.) to correspond with the specific requirement.
- In the same text box, list the name of the supporting document(s) that includes the requirement, along with the page number where the information can be found.
Users must provide supporting documentation for each requirement in the Portal, and all checkboxes must be checked for a submission to be considered complete. If a checkbox is checked without supporting documentation and a page number, the item is incomplete. Incomplete submissions will not be approved or certified. Within 90 business days of submission, the county or provider will be notified of an incomplete submission or approval/certification. If the submission is incomplete, the county or provider must participate in technical assistance until they meet all Standards, at which point, approval/certification will be granted.
Supporting documentation should clearly state the Standard and its implementation within the county or provider organization. If unclear, the user will be asked to clarify. Supporting documentation only needs to be uploaded once and can be referenced in future Standards without resubmission. Counties must submit their own documentation as support for demonstrating alignment the Standards. A county should not upload a providerās materials as supporting documentation.
9.4 Workforce Stability
Programs implement strategies to maintain a stable workforce and reduce turnover, including matching wages according to the community the program is in, maintaining manageable workloads for staff, implementing promotion/advancement structures, and providing wage increases or leadership opportunities that do not require a position change to achieve.
Human resources management in the organization has implemented strategies and processes that result in the maintenance of a stable workforce which minimally include:
Description of Practice, Name of Supporting Documentation and Page #
(a). Human resources researches local job-postings for available Wraparound positions and reviews the competitorās wage rates twice a year to ensure that we are in alignment with the current market. Human Resources Handbook, page 2
(b). XYZ Wraparound agency has a maximum capacity of 100 open families which ensures our workforce is able to provide individualized and attentive support to an average of 11-13 families per team. Human Resources Handbook, page 3
(c). XYZ Wraparound Agency utilizes a leadership structure that provides opportunities for an individual to advance in position and pay as they demonstrate leadership skills, increased responsibilities, and desire to promote. Policy and Procedures Guide, page 1
(d). The aforementioned leadership structure (letter c.) allows the employee to remain in their original role, such as parent partner, and advance to specialist, coach, lead, and supervisor. Wraparound contract, page 10
Documents can be uploaded on page 1 of the Portal in the Supporting Documentation field. Prior to navigating to page 1, users should save their progress or click the link under the Description of Practice field to open a second window. Uploaded files will appear in the Supporting Documentation field on page 1 and on the user's My Account page.
To remove an uploaded document, click the "x" in the upper right corner of the file on page 1, then click "Save" at the bottom of the page.
Acceptable File Types
Most common file types are able to be uploaded to the Supporting Documentation field including: Word (.DOC, .DOCX), Excel (.XLS. .XLSX), .CSV, and .PDF.
Please note that slide decks (e.g., PowerPoints .PPT, .PPTX) should be converted to PDFs for uploading, preferably formatted 2 slides per page.
Not limited to the following:
- Policy and procedures manual or individual policies and procedures
- Agency training plan
- Wraparound contract
- Wraparound fiscal plan or budget
- Wraparound forms
- Wraparound fliers, family guides, or brochures
- Desk guides
- Templates